Shopo.in is an online market place where members can buy and sell products made in India in their own shop setup. Shopo.in is a project from Shopo Technologies Private Limited, #44, 6th street, VV nagar, Kolathur post, Chennai - 600099, Tamilnadu, India. By using the Shopo.in web site you agree to be bound by the following terms and conditions (“User Agreement”) including those additional terms and conditions and policies referenced herein and/or available by hyperlink. This Agreement applies to all users of the Site, including without limitation users who are sellers, customers, contributors of content, information and other materials or services on the Site.
Scope of these Terms & Conditions
The Terms & Conditions cover the contractual relationship between Shopo and members of Shopo.in who use the services of Shopo. These Terms & Conditions apply only to the accomplishment of contracts between members on the Shopo.in online platform. The Terms & Conditions do not apply to any impairment of performance within the contractual relationship between members.
These Terms & Conditions come into effect when registering on Shopo.in. By clicking on the “I Agree” button you agree to be bound by these Terms & Conditions.
You can recall your consent or cancel the contract between you and Shopo in writing according to the Suspension, recall and cancellation regulations. Our seller services are not available to, and may not be used by, persons under the age of 18 years and persons who are not citizens of India.
Membership Eligibility and Registration
No registration is required if you use Shopo.in to search products, shops or members. Member registration is required for a variety of features, functions and services such as adding to the wishlist or favourite list, products, shops and members, contacting other members, making comments, rating products, creating a shop, listing items, selling and buying items.
Registration as a member is free of charge. We reserve the right to refuse service and registration to anyone for any reason at any time. When you register and agree to be bound to these Terms & Conditions, a contract between Shopo and you for the use of Shopo.in is accomplished by default.
Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Our services are not available to persons under the age of 16. If you are registering as a business entity, you represent that you have the authority to bind the entity to these Terms & Conditions.
You declare yourself willing to provide true, accurate, up-to-date and complete information as specified in the course of registration and shop and profile generation, and to update this data as necessary.
You must use every effort to keep your password safe and should not disclose it to any other person. You shall not transfer or sell your User Name to any other person.
We reserve the right to delete accounts that have not completed the registration process, e.g. invalidated registrations.
Suspension, recall and cancellation
Without limiting other remedies, we may take the following actions without notice to you if you breach these Terms & Conditions or legal regulations or if we believe that your actions may cause us or our members financial loss or legal liability:
Remove and delete any of your item listings or other content provided by you at Shopo.in
Limit your use of Shopo.in
Suspend or terminate your registration and refuse to provide our services to you
Shopo reserves the right to irrevocably suspend your registration and to refuse services to you without notice, if
The feedback you received contains repeatedly negative ratings
You provide false contact data, e.g. false or invalid email address, postal address, or payment data
You transfer your Shop account to a third party or any other person If you damage other members of Shopo or abuse services of Shopo.in For any other reason the management considers valid.
Shopo reserves the right to cancel this User Agreement at any time and for any reason with a notice period of 7 days.
Suspended members are not permitted to use Shopo.in and to create a new member account.
You can cancel the User Agreement at any time in writing to Shopo, #44, 6th street, VV nagar, Kolathur post, Chennai - 600099 or to team@Shopo.in.
Listing and Selling
Registered members of Shopo.in can create their personal shop on Shopo.in. All items and offers of a member will be listed in this shop.
Shopo is an exclusive marketplace for INDIAN handmade, hand crafted, home made and designer items. If your products don’t fit into one of these, you may not be allowed to open a shop at Shopo, unless the management accepts to treat you as an exception.
Selling Alcohol, drugs, medicines and other illegal and prohibited items on Shopo is strictly forbidden.
Sellers are solely responsible for all items listed in their shop and for the compliance with legal regulations.
Setting up a shop at Shopo.in is free of charge. We charge only transaction fees for every successful sale from your shop through our site. Our fees are described in our Fees Policy which forms part of this User Agreement.
When setting up a shop at Shopo.in you choose a shop name. The shop name can differ from your User Name. Your Shop Name shall not infringe any third party’s rights or be immoral. In such case Shopo reserves the right to alter the shop name or to delete the shop.
Information provided by you in the course of setting up a shop shall be true, accurate and complete. You are obliged to update this data as necessary and to always provide up-to- date information.
Listed items represent a binding offer at the set price to other users who comply with the conditions specified in the offer. The contract of purchase is formed when a member complies with the conditions specified in the offer and completes the checkout process.
Items must be listed in an appropriate category. Your items and all terms of sale must be described with text description, graphics and pictures on the listing page of Shopo.in.
You are responsible for ensuring that you have the right to use all content on your listing and that Shopo has the right to host it on our servers. All content may only refer to the items listed on Shopo and may not advertise goods not listed on Shopo.in.
All information relevant to the purchase decision must be true, accurate and complete. All information related to payment, delivery and delivery time must be complete.
As a business person offering goods and services to consumers you are obligated to give all necessary information regarding consumer protection as required by law and to detail legal disclaimer rights if required by law.
All sellers are encouraged to outline shop policies for their shops and abide by these policies. These policies may include, for example, shipping, returns and exchange policies. All shop policies must comply with Shopo's site-wide policies. Shopo reserves the right to request that a seller modify a shop policy.
Shopo reserves the right to unlist and delete items if an item infringes legal regulations, these Terms & Conditions or the principle and rules of Shopo.in. An overview of forbidden items follows in the next section.
1.Adult goods and services which includes pornography and other sexually suggestive materials (including literature, imagery and other media); escort or prostitution services ; Website access and/or website memberships of pornography or illegal sites
2.Alcohol which includes Alcohol or alcoholic beverages such as beer, liquor, wine, or champagne
3.Body parts which includes organs or other body parts
4.Bulk marketing tools which includes email lists, software, or other products enabling unsolicited email messages (spam)
5.Cable descramblers and black boxes which includes devices intended to obtain cable and satellite signals for free
6.Child pornography which includes pornographic materials involving minors
7.Copyright unlocking devices which includes Mod chips or other devices designed to circumvent copyright protection
8.Copyrighted media which includes unauthorized copies of books, music, movies, and other licensed or protected materials
9.Copyrighted software which includes unauthorized copies of software, video games and other licensed or protected materials, including OEM or bundled software
10.Counterfeit and unauthorized goods which includes replicas or imitations of designer goods; items without a celebrity endorsement that would normally require such an association; fake autographs, counterfeit stamps, and other potentially unauthorized goods
11.Drugs and drug paraphernalia which includes illegal drugs and drug accessories, including herbal drugs like salvia and magic mushrooms
12.Drug test circumvention aids which includes drug cleansing shakes, urine test additives, and related items
13.Endangered species which includes plants, animals or other organisms (including product derivatives) in danger of extinction
14.Gaming/gambling which includes lottery tickets, sports bets, memberships/ enrollment in online gambling sites, and related content
15.Government IDs or documents which includes fake IDs, passports, diplomas, and noble titles
16.Hacking and cracking materials which includes manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property
17.Illegal goods which includes materials, products, or information promoting illegal goods or enabling illegal acts
18.Miracle cures which includes unsubstantiated cures, remedies or other items marketed as quick health fixes
19.Offensive goods which includes literature, products or other materials that:
a.Defame or slander any person or groups of people based on race, ethnicity, national origin, religion, sex, or other factors
b.Encourage or incite violent acts
c.Promote intolerance or hatred.
20.Offensive goods, crime which includes crime scene photos or items, such as personal belongings, associated with criminals
21.Prescription drugs or herbal drugs or any kind of online pharmacies which includes drugs or other products requiring a prescription by a licensed medical practitioner
22.Pyrotechnic devices, combustibles, corrosives and hazardous materials which includes explosives, fireworks and related goods; toxic, flammable, and radioactive materials and substances
23.Regulated goods which includes air bags; batteries containing mercury; Freon or similar substances/refrigerants; chemical/industrial solvents; government uniforms; car titles; license plates; police badges and law enforcement equipment; lock-picking devices; pesticides; postage meters; recalled items; slot machines; surveillance equipment; goods regulated by government or other agency specifications
24.Securities which includes stocks, bonds, or related financial products
25.Tobacco and cigarettes which includes cigarettes, cigars, chewing tobacco, and related products
26.Traffic devices which includes radar detectors/jammers, license plate covers, traffic signal changers, and related products
27.Weapons which includes firearms, ammunition, knives, brass knuckles, gun parts, and other armaments
28.Wholesale currency which includes discounted currencies or currency exchanges
29.Live animals or hides/skins/teeth, nails and other parts etc of animals.
30.Multi Level Marketing collection fees
31.Matrix sites or sites using a matrix scheme approach
32.Work-at-home approach and/or Work-at-home information
34.Any product or service which is not in compliance with all applicable laws and regulations whether federal, state, local or international including the laws of India.
35.Pyramid marketing schemes or get-rich-quick schemes.
36.Bulk marketing tools which includes email, lists, software, or other products enabling unsolicited email messages (spam)
37.Web-based telephony/ SMS/Text/Facsimile services or Calling Cards. Bandwidth or Data transfer/ allied services. Voice process /knowledge process services.
VAT and other taxes
VAT or other taxes applicable to the seller should be included in the price mentioned for the product. The seller will be responsible for paying the taxes for the sales in his/her shop.
Wherever the sales of a product needs a special government permit or any other documentations as applicable (in case of a b2b shipping to specific states, etc) the seller shall take the responsibility to obtain the same.
As a seller you shall not charge Shopo fees to the buyer as extra charge. However you are free to price up your product accordingly!
Fees and billing
Becoming a member of Shopo.in is free. Shopo does not charge fees for setting up a shop or for buying items.
Shopo charges fees for listing an item for sale on Shopo.in. If a purchase is made on Shopo.in, Shopo charges Transaction fees on the transaction made from the shop, to the seller.
Our transaction fees described in our Fees Policy.
We may change this policy at any time, and any change will be effective after the expiry of 1 month following the date of posting the announcements board on the Site and notifying you via email. We may choose to temporarily change our Fees Policy and the fees for our services for promotional events (for example, free listing days) and such changes are effective when we announce the temporary promotional event on the Site. For the avoidance of doubt, such promotional events shall not apply to any listings on our Site at the time of the announcement. We may in our sole discretion change some or all of our services at any time. In the event we introduce a new service, the fees for that service are effective at the launch of the service.
Sellers are not allowed to bypass Shopo fees.
Once the shipment reaches the buyer, the seller’s bank account will be credited with the price, minus Shopo’s transaction fee.
By purchasing an item you agree to be bound by the conditions of sale included in the item's description provided that those conditions of sale are not in breach of this User Agreement or otherwise unlawful.
Purchases are only retractable in exceptional circumstances, such as when the seller materially changes the item's description after a purchase has been made, a clear typographical error is made, or there if a seller defaults in any way with the product listed or in the delivery of the same.
As buyer, you must ensure that you are legally able to buy any item that you purchase on the site.
Shopo is not responsible for the side effects one might endure by use of handmade cosmetics or toiletries available in the marketplace. Please consult a dermatologist before using the same. Shopo recommends the buyer to look for other users’ testimonials before making the purchase decision.
Shopo allows users, who comply with Shopo's policies to offer, sell and buy goods within a fixed-price format. Shopo takes all steps to ensure that the seller is genuine but cannot guarantee the quality, safety or legality of any aspect of the items listed or the accuracy of the listings. The buyer acknowledges this risk while he agrees to this terms and conditions.
Testimonials and Ratings
User verification on the Internet is difficult, and Shopo cannot and does not confirm the purported identity of users or the validity of the information which users post to the Site. The Shopo testimonials and feedback system shall help users to evaluate the person with whom they are dealing, avoid fraud and guarantee quality. The feedback system consists of comments and ratings left by the buyer after a sales contract has been established between the two.
Members are obligated to give their testimonials and feedback in an explicitly true, faithful and objective manner and to give feedback only about details related to the respective purchase. Feedback shall not contain defamatory statements, shall be based upon facts and needs to be in accordance with legal regulations.
Users are not permitted to give feedback about oneself or arrange for third parties to give feedback. Shopo reserves the right to delete feedback and ratings in the case that these infringe these Terms & Conditions or legal regulations.
All activities of members while using Shopo.in or any service provided by Shopo shall be in accordance with legal regulations. Content provided by members on Shopo.in shall not infringe legal regulations or these Terms & Conditions.
Your information and your activities must not:
1.be false, inaccurate or misleading;
2.be offensive or menacing, abusive, defamatory;
3.be obscene, indecent or contain child pornography;
4.infringe any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
5.be fraudulent or involve the sale of counterfeit or stolen items;
6.be in breach of any applicable laws or regulations (including, but not limited to, laws governing export control, consumer protection, unfair competition, anti- discrimination, false advertising);
7.copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your information) from Shopo.in without the prior expressed written permission of Shopo and the appropriate third party, as applicable.
8.create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other sellers or customers;
9.link directly or indirectly to or include descriptions of goods or services that are prohibited under these Terms & Conditions ;
10.Violate this Agreement or any other Shopo policy or guidelines, or any applicable law, statute, ordinance or regulation.
11.add a Shopo employee or a Shopo user, even a user who has purchased an item from you, to your mail list (email or physical mail) without their express consent after adequate disclosure;
12.contain any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or to surreptitiously intercept, access without authority or expropriate any system, data or personal information;
13.cause the Site to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of Shopo.in is in any way impaired
14.not use any robot, spider, scraper or other automated means to access the Site for any purpose without our express written permission
15.be defamatory, trade libelous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Shopo staff or other users), or falsely state or otherwise misrepresent your affiliation with any person, through for example, the use of similar email address, nicknames, or creation of false account(s) or any other method or device
16.be obscene or contain pornography
17.host images not part of a listing
You must not list any item on Shopo.in (or complete any transaction initiated using Shopo.in) that, by paying to us the listing fee or the final value fee, could cause us to violate any applicable law or our items policy.
To enable Shopo to use your information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in your Information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. The license described above shall terminate upon termination or cancellation of this User Agreement by either party.
As part of a transaction, you may obtain personal information, including email address and shipping information, from another Shopo user. Without obtaining prior permission from the other user, this personal information shall only be used for that transaction or for Shopo-related communications. Shopo has not granted you a license to use the information for unsolicited commercial messages.
More details are available in Shopo Privacy Statement that forms part of this User Agreement.
Liability & Warranty
Shopo is not liable for contracts formed between members of Shopo.in.
Shopo is not liable for information on Shopo.in provided by its members. We claim no intellectual property rights over the material provide by members of Shopo.in.
You agree to indemnify and hold us harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms & Conditions (including the documents incorporated by reference), or your violation of any law or the rights of a third party.
In the event that you have any right, claim or action against any other user arising from that user's use of the Site, you agree to pursue such right, claim or action independently of and without recourse to us, and you release Shopo (and our parent, subsidiaries, affiliates, officers, directors, agents and employees) from all claims, liability, damages, losses, costs and expenses, including legal fees, known and unknown, arising from or in any way connected with such right, claim or action.
Shopo does not guarantee continuous, uninterrupted or secure access to our services, and operation of Shopo.in may be interfered with by numerous factors outside of our control. Shopo.in and the services of Shopo are provided "as is" and as and when available, and to the extent permissible by law we exclude all implied warranties, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance
Unless otherwise explicitly stated, notices to Shopo must be sent by mail or email to Shopo, #44, 6th street, VV nagar, Kolathur post, Chennai - 600099, Tamilnadu, India or team@Shopo.in. Notices to you will be sent to the email address provided by you during the registration process or by mail.
If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. We reserve the right to alter these Terms & Conditions at any time. If the alterations constitute a material change to the Terms & Conditions , we will notify you via email according to the
preference expressed on your account. What constitutes a "material change" will be determined at our sole discretion, in good faith and using common sense and reasonable judgement.
You agree that this User Agreement and all incorporated agreements may be automatically assigned by Shopo, in our sole discretion, to a third party in the event of a merger or acquisition or any other event. You and Shopo are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by this User Agreement. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches. This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement.